We're matchmakers.
Our clients are 84.

Houston is home and it's where we know the ground best, street by street. But we work across Texas — Dallas–Fort Worth, Austin, San Antonio, the coast, and smaller towns in between.

That matters more than people expect. Families often look in two places at once: where mom lives now, and where the adult child who'll be visiting every weekend lives. We can work both ends of that at the same time.

Every single one. That's the whole job.

We walk the halls, we meet the cook, and we sit in the activity room on a Tuesday at 3pm when nobody's performing — because a Tuesday afternoon tells you more than a scheduled tour ever will. Kays keeps the notes by hand in a pink notebook that's now seen more Houston communities than most people will in a lifetime.

We showcase one community publicly every Friday, but we're touring far more than that every week.

Yes. This is a large part of what we do.

Because we've already walked these communities, we're not starting from scratch when you call — we know who has availability, who takes the level of care she needs, and who can actually manage a fast admission without it falling apart.

If you're in a discharge situation, call rather than filling in the form. That's what the phone number at the top is for.

Then we'll say so, and we'll build something else.

Plenty of families call us about a community and leave with home health, a respite schedule, and a plan to revisit in six months. Staying home safely is a completely legitimate answer, and it's one we earn nothing from — which should tell you something about whether we mean it.

And if you're calling with no crisis at all, just thinking ahead? That's the smartest call we get. Decisions made calmly are better than decisions made from a hospital hallway.

Three. Not forty.

Anyone can hand you a list — that's what the websites do, and it's why families end up paralysed at 2am. Our job is to have already done the eliminating. We'll bring you three we'd walk our own mothers through, and we'll tell you exactly why the others aren't on it.

To be straightforward with you: the three won't be every community that exists. Some don't work with us, and some we wouldn't send you to. If there's a specific place you want to see, say so and we'll look into it with you.

Medicaid can help in Texas, but it's genuinely complicated — there are waiver programs that can go toward assisted living, eligibility rules that catch people out, and waiting lists that can be long. We'll tell you honestly whether it's worth pursuing for your situation rather than sending you down a rabbit hole.

Veterans benefits are the ones most families miss. If your parent is a veteran or the surviving spouse of one, there are benefits that can meaningfully change what's affordable. Surviving spouses get overlooked constantly. That's why it's a question on our intake form.

For either one, we'll point you to people who do this for a living. We don't charge you for that and we don't get paid for it.

No — and this is the single most common and most painful surprise families hit.

Medicare does not pay for assisted living, memory care, or long-term custodial care. It does cover hospice, home health in certain circumstances, and a limited stretch of skilled nursing after a qualifying hospital stay — which is where the confusion comes from. That skilled nursing coverage is short-term rehab, not a place to live.

Assisted living is generally paid from private funds, long-term care insurance, veterans benefits, or in some cases Medicaid.

Everyone in this industry gets vague about money. We won't.

Assisted living around Houston generally runs $6,500–$9,000 a month. That is higher than most families expect, and finding out late is how people end up moving a second time they never budgeted for. So we say it first, before anyone falls in love with somewhere.

Personal care homes generally run $3,000–$5,000 — a fraction of the cost, which is a large part of why they're the best-kept secret in Houston senior living. Memory care generally runs $7,000–$12,000, because the staffing and training behind that locked door genuinely cost more.

All of it moves with location, room size, and how much hands-on care your mom actually needs.

And watch for care levels. Many communities quote you a base rent and then add a care tier on top, which can be several hundred to a couple of thousand more a month. Always ask what level they're assessing your mom at, and what would push her to the next one. We ask that on every tour.

It's about evacuation, and almost nobody explains it to families.

Type A means residents can get themselves out of the building in an emergency without help. Type B means they may need assistance to evacuate, and may need staff attending to them overnight.

Why it matters: if your mom's mobility declines and she's in a Type A community, she may be asked to move. Knowing the licence type before you fall in love with a place can save your family a second move nobody wanted.

Same thing, different name. "Nursing home" is what families call it. "Skilled nursing facility," or SNF, is what the industry calls it.

It is the highest level of care outside a hospital: licensed nurses on site around the clock, physicians overseeing care, therapy under the same roof. It exists for people who need genuine medical care every day.

Here is the distinction that matters, and almost nobody explains it. Assisted living and personal care homes are places to live, with help. A nursing home is a medical setting. If your mom needs a hand with bathing and someone to keep track of her medication, she very likely does not need a nursing home — and being told she does is one of the more expensive mistakes a family can make.

If she needs wound care, IV medication, or nursing supervision overnight, that is a different conversation, and we will tell you so plainly.

Two more things worth knowing. Nursing homes are the setting Medicaid pays for most readily in Texas. And short-term rehab after a hospital stay happens in nursing homes too — that is the stretch Medicare covers, and it is constantly confused with moving in permanently. They are not the same thing.

A personal care home is usually a regular house in a regular neighbourhood with a handful of residents — often three to sixteen. Quiet, homey, high caregiver-to-resident ratio. For a lot of people it's the best-kept secret in senior living.

Assisted living is the bigger community model — apartments, a dining room, activities, staff on site around the clock. More social, more amenities, more people.

Memory care is assisted living built specifically for dementia — secured doors, staff trained in it, routines designed around how memory actually works.

Most families arrive certain they need one of these and leave having chosen another. That conversation is most of what the first call is for.

No. Never. We don't take a fee from home health agencies, hospice providers, doctors, or any medical provider — not one dollar, not ever.

That's a deliberate choice. It means when we tell you a hospice team is gentle and good at what they do, there's nothing in it for us except you having a better week than you would have otherwise.

No. And we'd rather you asked out loud.

Here are the honest mechanics: communities pay MW Senior Care Services a referral fee when a family moves in. Most of the places we'd consider for you work that way — but not all of them, and some pay us nothing at all.

It doesn't change what we recommend. We place your loved one where they fit, not where we get paid. We'll tell you which options on your list pay us and which don't, so you can judge for yourself rather than take our word for it.

Everyone deserves a place to call home that actually meets their needs. If that place happens to earn us nothing, that's still the one we'll point you to.

And we never take a fee from a medical provider at all — not home health, not hospice, not doctors.

It's really free, and there's no catch — but you deserve to know how it works. You never pay us anything. Not for the call, the tours, the care plan, or the move-in.

When a family we've helped moves into a senior living community, that community pays MW Senior Care Services a referral fee. It's the standard arrangement in this industry. Your price at the community is exactly the same whether you found them through us or walked in off the street.

We'll also tell you which places on your list pay us and which don't — and we'll still recommend the one that's right for your mom either way.